Sykes-moore Privacy Policy

Dated 31.10.21

This notice explains what personal data (information) we hold about you, how we collect it and how we use and may share information about you during your relationship with Sykes-Moore Estate Agents Ltd and after it ends. We are required to notify you of this information under data protection legislation. Please ensure that you read this notice and any updated privacy notices we may provide to you in the future.

Sykes-Moore Estate Agents do not sell, rent or otherwise deal in the personal information that we hold.

Contact Information

Sykes-Moore Estate Agents Limited, Trading as Sykes-Moore Estate Agents
4 Moravia Close, Bridgwater, Somerset, TA6 3SN
01278 554333
corbett@sykesmoore.co.uk

ICO Information

Data controller (& director): Corbett Sykes-Moore
Data protection officer: Corbett Sykes-Moore
Data processors: Corbet Sykes-Moore

The data protection officer is responsible for matters relating to privacy of data and data protection. Corbett can be reached with any of the contact details given under ‘contact information’.

Nature of business: Estate Agent (covering both residential sales and residential lettings)
Company registration: 13426615
ICO registration: ZB107163

About The Information We Collect And Hold

The information we collect from you includes the following;

  • Title
  • Name
  • Gender
  • Contact details (including email, telephones & address)
  • Date of birth
  • Marital status
  • Copies of identification documents & national Insurance number
  • Child data
  • Residential status (including present and past addresses)
  • Employment status (including present and past employments)
  • Financial information – such as salary, bank details, mortgage statements, credit card details, loan details, debts etc
  • Criminal offences / convictions
  • Dependant information
  • Third party / next of kin contact information
  • Health and medical
  • Insurance certification
  • CV information (for staff only)

Where We Store & How We Hold Data

Information will be held at our offices and those of relevant third party companies. We do not transfer or process data outside the UK. We have security measures in place to seek to ensure that there is appropriate security for information we hold in office, on computer and on our software. Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted in this manner.

How The Information Is Being Collected

Data is always collected voluntarily and this can be through any of the following methods of enquiry;

  • Phone call
  • Email
  • Post
  • Website
  • Live chat link
  • Facebook
  • Instagram
  • Tiktok
  • Face-to-face

Why The Information Is Being Collected

Data is collected for the following specific purposes;

  • To qualify tenants/buyers
  • To send financial statements, pass rent payments to the landlord
  • To check the landlord/seller is legally able to let out/sell their property and for ongoing communication through the tenancy/transaction
  • To check the tenant/buyer is legally able to rent/buy the property and for ongoing communication throughout the tenancy/transaction
  • To check contractors for competence and whether insured – To detect, reduce or prevent fraud and credit risk

How The Information Will Be Used

We use the information collected to understand your needs, provide you with a better service, whilst adhering to legislation. We also use your information for;

  • Contacting you regarding enquiries
  • Carrying out our contractual obligations to you and providing you with information, products and services that you request from us
  • To notify you about changes to our service or relevant legal changes to the property sector
  • Internal record keeping

Who The Information Will Be Shared With

We will not share your information with third parties without your consent unless required to by law. We may also share information with our external contractors and our professional advisers, where you ask for this service. The recipient of the information in these circumstances will be bound by confidentiality obligations.

Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being breached. Access to your data is limited to Sykes-Moore Estate Agents and authorised third party companies. All third party companies are subject to a non-disclosure agreement. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

For How Long The Information Will Be Kept

All data stored & held, apart from that mentioned below, will be archived once the file is not ‘live’ (in use) and then 6 years from being archived, the data file will be safely destroyed. If an applicant did not progress to become a buyer/tenant/seller/landlord, their data will be safely destroyed after 12 months from the final date of contact.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns. Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you. It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, see our Cookies Policy.

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Your Rights To Correct, Access & Erase Your Information

If you would like to correct, request access to or erase information that we hold relating to you contact our Data Protection Officer (Corbett Sykes-Moore) using any of the ‘contact information’. You have the right to ask our Data Protection Officer for your information to be erased (the ‘right to be forgotten’) however in some circumstances (where required by law) we cannot erase all information collected. Our Data Protection Officer will provide you with further information about the right to be forgotten if you ask for it.

How To Complain

Any initial complaints must be sent to our Data Protection Officer (Corbett Sykes-Moore) in writing, email or letter. Please use the ‘contact information’ for the necessary contact details. If the data protection officer cannot resolve your complaint, please contact the Information Commissioner’s office on their website (www.ico.org.uk) or call them (0303 123 1113).

Changes To Our Notice

Any changes made to this notice will be published on this website and, where necessary, emailed to you